Troubleshoot Quely and get help
Use these checks when Quely does not show the expected Space, Unit, source, Orbit answer, Lens, meeting, or synchronized value.
Start with the scope
Confirm that you are in the correct:
- Account
- Organization
- Space
- Unit
- Orbit chat
Check access
Confirm that you belong to the Organization or were invited as a guest. Confirm your connected provider account can access the required project, document, channel, design, or meeting.
Check the connection
Open the relevant integration and confirm it is active. Reconnect an expired authorization and verify the correct provider account, workspace, and project.
Check the source
Confirm the source still exists, contains the expected information, and is available to Quely. Review the supported synchronization direction before entering the same change twice.
Check Orbit's scope
- Use Home Orbit for questions across accessible Spaces.
- Use Unit Orbit for the open Unit's signals.
- Use Meeting Orbit for a selected meeting and its processed content.
If an answer is incomplete, confirm the scope, source access, and processing status before adding duplicate information.
Report a useful issue
Include:
- What you were trying to do
- The Organization, Space, and Unit involved
- The connected tool and project
- What you expected
- What happened
- The time of the issue
- A screenshot or recording that does not expose sensitive information
Use What's new to check whether a recent release changed the flow. Open Help from the app or use the current Feedback channel to contact Quely support.
Next steps
Next: What Quely is
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Updated on: 19/08/2026
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