> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.quely.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Troubleshoot Quely and get help

Use these checks when Quely does not show the expected Space, Unit, source, Orbit answer, Lens, meeting, or synchronized value.

## Start with the scope

Confirm that you are in the correct:

* Account
* Organization
* Space
* Unit
* Orbit chat

## Check access

Confirm that you belong to the Organization or were invited as a guest. Confirm your connected provider account can access the required project, document, channel, design, or meeting.

## Check the connection

Open the relevant integration and confirm it is active. Reconnect an expired authorization and verify the correct provider account, workspace, and project.

## Check the source

Confirm the source still exists, contains the expected information, and is available to Quely. Review the supported synchronization direction before entering the same change twice.

## Check Orbit's scope

* Use **Home Orbit** for questions across accessible Spaces.
* Use **Unit Orbit** for the open Unit's signals.
* Use **Meeting Orbit** for a selected meeting and its processed content.

If an answer is incomplete, confirm the scope, source access, and processing status before adding duplicate information.

![New Releases](https://storage.crisp.chat/users/helpdesk/website/-/a/8/4/2/a842a666ac554800/helpdesk-img-fullscreen-7_k1y0k5.png)

![Troubleshoot Quely and get help](https://storage.crisp.chat/users/helpdesk/website/-/a/8/4/2/a842a666ac554800/helpdesk-img-fullscreen-8_1xpf6f8.png)
## Report a useful issue

Include:

* What you were trying to do
* The Organization, Space, and Unit involved
* The connected tool and project
* What you expected
* What happened
* The time of the issue
* A screenshot or recording that does not expose sensitive information

Use **What's new** to check whether a recent release changed the flow. Open Help from the app or use the current Feedback channel to contact Quely support.

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## Next steps

**Next:** [What Quely is](https://quely.crisp.help/en/article/what-quely-is-siattg/)

**Related articles:**

* [Manage Orbit scopes, sources, chats, and privacy](https://quely.crisp.help/en/article/manage-orbit-scopes-sources-chats-and-privacy-14xvcge/)
* [Integration availability and requests](https://quely.crisp.help/en/article/integration-availability-and-requests-13w2j0u/)